Navigating the CPHQ Privileges and Pitfalls in Earning One of the Premiere Quality Certifications

Using the backdrop of the current state of increased hospital acquired infections and adverse events, this sessions reviews some of the foundational quality improvement tools that have proven successful in the past to clearly identify the problem, apply an implementation...

Health inequities are pervasive. Disparities in healthcare quality, safety, and outcomes are well documented across numerous and often intersecting domains, including, but not limited to social constructs such as race, ethnicity, and gender identity, as well as poverty and geography....

This presentation will include an overview of how to build an empathic organization with evidence from research conducted at Mass. General Hospital. The research includes a RCT that proves that Empathy be taught, a meta analysis that relationship factors directly...