Patient Safety Champions in the Ambulatory Setting: Our Journey to High Reliability

Problem: The use of champions in patient safety practice change is a widely promoted concept in the hospital setting. The adoption of champions in the ambulatory and office-based practice setting supports a culture of safety and high reliability, but has unique implementation challenges and their outpatient use is underdeveloped in literature.

Measurement: Our patient safety event reporting system, Healthcare SafetyZone, was used to establish baseline metrics and track patient safety reporting. The Saba enterprise learning management system was used in patient safety education. Microsoft Excel was used in descriptive statistics and trending. Engagement tools utilized were Qualtrics, Microsoft Teams, and Microsoft SharePoint.

Analysis: Baseline patient safety events reported from Q3 2020 were compared to Q3 2021 to determine percent change. Qualtrics submissions were used to determine program implementation.A four-point Likert scale was used to determine patient safety education satisfaction. Engagement and interest were measured using Microsoft SharePoint site views and unique viewers.

Implementation: Organizational program policy developed and approved. Coursework developed and approved for 1.5 CEUs. Microsoft SharePoint used to develop a website. Microsoft Teams used to setup an online community and Patient Safety Champions Forum hosted for engagement and collaboration. Qualtrics online form and app used for weekly patient safety huddles.

Results/Discussion: 120 champions recruited and completed training. 94% average of those trained rated the coursework as “Good” or “Excellent.” Developed a Program SharePoint Site visited more than 3,345 times by 193 unique viewers. Increasing trend of patient safety events reported; with Q3 2021 average 60.9% increase compared to Q3 2020 baseline.

Speakers
Quality and Patient Safety Project Manager
Quality and Patient Safety Project Manager – Columbia University Medical Center

Speaker Type: Poster Presentations On-Demand

  • Patient Safety IconPatient Safety
Patient Safety Programs Manager
Patient Safety Programs Manager – ColumbiaDoctors

Speaker Type: Poster Presentations On-Demand

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Associate Director Patient Safety
Associate Director Patient Safety – ColumbiaDoctors

Speaker Type: Poster Presentations On-Demand

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Patient Safety Specialist
Patient Safety Specialist – ColumbiaDoctors

Speaker Type: Poster Presentations On-Demand

  • Patient Safety IconPatient Safety
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