Unlocking the Power of Microlearning to Change Healthcare Quality and Safety

Tool:
Microlearning Readiness Assessment

Problem:
Healthcare organizations are balancing multiple priorities as they manage through the pandemic and the staffing changes. Quality and safety slipped during the pandemic as bandwidth narrowed. Change needs to happen. Organizations need skills and tools to manage change, but the sharp end needs to be ready to receive information.

Tool Selection:
Quality improvement tools and strategies were not working despite their efficacy. Familiarity with assessments made us realize there was no one measuring receptivity. We designed this tool to ensure that the messaging would be absorbed. Mimicking health literacy, we were testing capacity to understand how to change attitudes and behaviors.

Usage:
Prior to implementing any education we tested capacity to learn at that moment. Focusing on people already committed to quality and safety, we refined what we could ask of them at a point in time. We then adjusted expectations, schedules and eventually tools to accommodate capacity to absorb new information.

Results:
Using dashboards and scorecards to optimize learning and care delivery increased on average from 40.00 to 82.78. Being able to explain techniques such as benchmarking, and risk-adjustment increased from 40.6 to 78.04. Modeling Quality Improvement and Patient Safety techniques as part routine work increased from 68.63 to 92.89

Speakers
Assistant Director Healthcare Quality and Safety Degree Programs
Assistant Director Healthcare Quality and Safety Degree Programs – Thomas Jefferson University

Speaker Type: HQ Best Practice Tools On-Demand

  • Quality Leadership and Integration IconQuality Leadership and Integration
Associate Professor and Program Director, HQS
Associate Professor and Program Director, HQS – Thomas Jefferson University

Speaker Type: HQ Best Practice Tools On-Demand

  • Quality Leadership and Integration IconQuality Leadership and Integration
Event Details