Bert Thurlo-Walsh, MM, RN, CPHQ

Bert Thurlo-Walsh, MM, RN, CPHQ


Bert Thurlo-Walsh is the Chief Quality Officer and Vice President at Milford Regional Medical Center (MRMC) in Milford, Massachusetts. Bert is responsible for leadership and oversight of the Quality Improvement, Patient Safety, Risk/Claims Management, Accreditation, Patient Relations, Infection Control, Interpreter Services, Case Management, Pharmacy, Psychiatry, Organizational Excellence, Data Analytics, Patient Experience, Medical Education, and Medical Library activities at MRMC. Bert has over 30 years of experience in healthcare, with almost 20 years in Quality and Patient Safety. Bert’s recent past experiences included the Associate Chief Quality Officer & Vice President at Newton-Wellesley Hospital in Massachusetts, and the Director of Quality and Patient Safety at St. Elizabeth’s Medical Center in Massachusetts. Bert holds two Bachelor’s degrees; one in Natural Science & Mathematics and the other in Nursing. He has his Masters in Management, Healthcare and is a Certified Professional in Healthcare Quality (CPHQ). Bert completed the Advisory Board Company’s Executive Fellowship (FABC) program. He is a Past President of the New England Association for Healthcare Quality and an active member of the National Association for Healthcare Quality (NAHQ). Bert served on the NAHQ Education Commission, and past NAHQ Next Conference Planning Chair.


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The chief quality officer serves a key role to ensure that providers deliver the highest-quality care while lowering costs, reducing ineffective care, waste, and harm to patients. Chief quality officers come from a variety of backgrounds but all of them have specialized knowledge and skills in quality and safety competencies that make them an indispensable asset in the c-suite. This session will focus on how chief quality officers position and prepare for their workforce to lead. Hear from a panel of CQO's as they outline strategies and steps that help their team’s’ advance quality and safety in their organizations.