Events

The implementation of the ROP correlated with a decrease in mean response time from 190 minutes to 105 minutes, and an increase in mean quality of response from 3.25 to 3.6. Qualitative data suggests that the ROP could be applicable...

NAHQ data shows that 41% of those responding to the NAHQ Professional Assessment do not consider themselves responsible for integrating ethical standards into healthcare quality practice. This statistic is unexpected considering professionals who work in quality and safety have a responsibility to report and share data, even if it does not reflect their organization’s best work. Furthermore, this statistic creates a barrier to create a psychological safe space to deliver quality care. Achieving zero errors is complex and the hierarchy in medicine makes it challenging to effectively speak up, even when it's the ethical thing to do. This session will focus on how to approach creating a psychologically safe organization that leads with ethical practices to deliver quality care. Takeaways will include strategies that you can immediately implement in your organization.

Nearly 25% of patients experience adverse events. This statistic is disappointing, but despite decades of effort to change, not surprising. This statistic is a result of insufficient resources dedicated to quality and patient safety. We know that if we lead with quality, patient safety will improve. Therefore, we must invest in quality now; not retroactively after harm occurs. It must be a priority, looked at from a system wide level, recognized as a driver of excellence, and much more aspirational than checking a box. Hear from visionaries in the field that will discuss strategies for proactively reducing harm by focusing on quality and patient safety. This deep diving session will leave you with actionable takeaways on how to use quality as the key to eliminating harm.