Virtual

In 2022, we recognized the need to improve care for our patients suffering from heart failure (HF). At that time, our annual HF 30-day readmission rate was 21.56% and our 18-month HF mortality rate was 4.27%. In order to tackle...

Recently implemented care transition program called ED Follow Up Program through the Social Work Department at Elmhurst Hospital targets patients who screen positive for social determinants of health and have frequent Emergency Department (ED) utilization rates. 90-day program provides social...

As our healthcare system evolves so should the way we treat our patients and engage with physicians. We cannot move the needle in our value-based care performance without prioritizing patients in the strategies we develop. Our diverse patient panels require...

In today’s world audits are an unavoidable part of operating a healthcare agency. These audits come from all types of reviewers: the Federal Government, Medicare Administrative Contractors (MACs) and State Agencies. While audits are different from surveys, agencies can use...

The Quality Incentives Engineer (QIE) team is an extension of the Quality of care delivered by our ambulatory practices at Oaklawn Hospital. The QIEs are instrumental in maintaining our PCMH designation and the successful performance in the PGIP and MIPS...

The session will include an overview of a successful PDCA project to reduce CAUTI rates led by the hospitals nursing council. Tools used to understand root causes included 5 Why Analysis and a Driver Diagram. Best practice interventions supported by...

Maternal health (MH) racial and ethnic inequities persistently contribute to the rise in maternal mortality (MM) from 20.1 in 2019 to 32.9 in 2021. The financial burden totaled $32.3 billion in 2019 and continues to rise. There is a significant...

Human Centered Design and customer journey maps lay the foundation to identify the root cause of pain points and improve patients’ experience and outcomes. Through a deeper understanding of our customer’s wants and needs, the patient is at the heart...

In this session, a team of Certified Professionals in Healthcare Quality (CPHQs) will impart insight into the myriad of burgeoning opportunities for quality professionals within the healthcare industry. This includes addressing infection control and prevention challenges as organizations continue to...

Infection prevention and control practices are critical to safeguarding the health of patients and staff in healthcare settings and are key processes assessed in many regulatory and accreditation surveys. During this session, attendees will learn about The Joint Commission’s new...