Kimberly Gray, RN, MSN, CPHQ, CLSSBB

Director Quality Safety and Regulatory Services – Trinity Health Ann Arbor

Kimberly Gray serves as the Director of Quality, Safety and Regulatory services for Trinity Health in Ann Arbor, Chelsea and Howell, MI. This topic is important to our zero harm high reliability journey. Kim is a former hospital and university educator. She is a member of NAHQ, has received her CPHQ and is black belt certified.

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Reducing the Risk of Patient Harm by Improving Handoffs Via Group Chat

Patient Safety

Event Type:

Poster Presentations On-Demand

This session will review the DMAIC process and tools used to improve handoff communication between departments, with transportation services and from the Emergency Department to inpatient nursing units. Problem: Patient handoffs are a well-known time of risk. A handoff contains:...

Virtual