Randi Kendrick, BS, CPHQ
Assistant Program Manager – Michigan Medicine
With a diverse background spanning both management and cellular & molecular biology, coupled with hands-on experience in quality improvement initiatives within healthcare settings, I am uniquely positioned to share insights on process improvement and the successful collection of patient-reported outcomes (PROs) with the NAHQ audience. My journey began in the Quality Department, where I spearheaded projects aimed at elevating patient care, including the collection of PROs and leveraging data analytics tools like Press Ganey. Through this, I acquired a deep understanding of the intricacies involved in improving the patient experience and utilizing data for informed decision-making. My current role as Assistant Program Manager and Clinical Quality Lead at the Michigan Radiation Oncology Quality Consortium further refines my expertise, overseeing data collection initiatives and emphasizing the importance of PROs in enhancing healthcare outcomes. Additionally, my certification as a Professional in Healthcare Quality underscores my commitment to driving excellence in care delivery.
