Jessica Nassar, MHA

Jessica Nassar, MHA

Senior Manager of Quality Improvement – North Shore University Hospital

Jessica Nassar, MHA, is the senior manager of quality improvement at North Shore University Hospital. She measures and analyzes key performance indicators across various national quality programs. She engages and provides leadership for numerous quality and performance improvement initiatives and hospital-wide organizational priorities, including mortality and readmission reduction programs, and prevention of patient safety indicators and complications. She is a driver in the hospital’s journey to becoming a high-reliability organization by applying frameworks and implementing data-driven initiatives. She actively leads a hospital-wide program for leadership to strengthen team member engagement, and patient experience, and enhance safety. She is a member of the American College of Healthcare Executives in the chapter for Healthcare Leaders of New York. She completed her Bachelor of Science in Public Health at Texas A&M University, and her Master of health administration with an emphasis in health policy and management at Columbia University Mailman School of Public Health.

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    Speaker Type: HQ Best Practice Tools On-Demand, Poster Presentations On-Demand

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  • Poster Presentations On-Demand
Workplace violence (WPV) is an important public health issue and a growing concern in Emergency Departments. To effectively address WPV in healthcare, we must change the paradigm for WPV within hospitals. To change the culture surrounding workplace violence, we aimed...
Event Type:
  • HQ Best Practice Tools On-Demand
Quality Management partners with interdisciplinary teams hospital-wide to identify target areas for data-driven performance improvement initiatives through our occurrence reporting platform. Quarterly reports are shared with the hospital units and Performance Improvement Coordinating Group to monitor trends. By establishing a...