Sarah Deines, PharmD, BCACP, CPHQ

Sarah Deines, PharmD, BCACP, CPHQ

Director of Quality – Virginia Garcia Memorial Health Center

In 2018, as the first Director of Quality for our Federally Qualified Community Health Center, I worked with our new Quality Assurance Manager to develop and deploy a structure for ongoing clinical site visits to review the compliance and quality of our primary care medical and dental programs across 20 service locations. These internal site visits, which we call ‘C-Qual’ (Compliance and Quality Assurance) continue to occur twice a year and have resulted in multiple process and quality improvement projects and successes over the last 5 years.

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In 2018, Virginia Garcia began internal site visits known as ‘C-Qual’ (Compliance and Quality Assurance). Visits are considered an “everybody teach, everybody learn” opportunity, with findings shared with site leaders and senior leaders across the organization. The goal is to...