Rollin J. (Terry) Fairbanks, MD, MS

Terry Fairbanks, MD, MS

SVP and Chief Quality & Safety Officer – MedStar Health

Rollin J. “Terry” Fairbanks, MD, MS, is a senior vice president and chief quality & safety officer at MedStar Health, a 10-hospital system in the Washington DC and Baltimore MD region, and professor of emergency medicine at Georgetown University. Dr. Fairbanks practices emergency medicine at the MedStar Washington Hospital Center. Dr. Fairbanks founded MedStar Health’s National Center for Human Factors in Healthcare, consulted across the world to develop healthcare human factors safety programs, and authored more than 200 publications including a book on this topic. Listed multiple times in Becker’s Hospital Review as a leading expert in the field of patient safety and recently awarded the Robert L. Wears Patient Safety Leadership Award, Dr. Fairbanks has led the development of an innovative safety program at MedStar Health. In collaboration with MedStar Health’s innovative risk management program led by Larry Smith, MedStar Health has developed an event response program that includes early communication and intervention, systems based event reviews, and care for the caregiver, and formed the basis for AHRQs CANDOR program.



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The chief quality officer serves a key role to ensure that providers deliver the highest-quality care while lowering costs, reducing ineffective care, waste, and harm to patients. Chief quality officers come from a variety of backgrounds but all of them have specialized knowledge and skills in quality and safety competencies that make them an indispensable asset in the c-suite. This session will focus on how chief quality officers position and prepare for their workforce to lead. Hear from a panel of CQO's as they outline strategies and steps that help their team’s’ advance quality and safety in their organizations.