The study evaluates the process of providing hospital-grade breast pumps to NICU mothers at UCLA Ronald Reagan Medical Center, identifying inefficiencies and barriers in the current system.
Problem: The problem tackled at UCLA Ronald Reagan Hospital’s NICU involved challenges NICU mothers faced in obtaining hospital-grade breast pumps through insurance, despite coverage mandates by the Affordable Care Act. This issue compounded the emotional and financial hardships experienced by families during a critical care period.
Measurement: fishbone diagram.
Analysis: The evaluation of UCLA Ronald Reagan NICU’s breast pump ordering process involved a cause-and-effect analysis, process flow diagrams, a staff feedback survey, and stakeholder meetings. Data on NICU admissions and breast pump status was tracked using Excel, aiding in a comprehensive analysis to improve the E0604 breast pump process’.
Implementation: The implementation at UCLA Ronald Reagan Medical Center included establishing clear team roles, compiling a list of breast pump providers, enhancing communication, and creating patient handouts for easier breast pump access from insurance, streamlining the ordering process.
Results/Discussion: The outcome of the UCLA Ronald Reagan Medical Center project included identifying key issues in the breast pump ordering process, such as lack of standardized guidelines, inconsistent practices, and communication challenges. Addressing these led to improved access and care for NICU mothers, enhancing their overall experience
