Human Centered Design and customer journey maps lay the foundation to identify the root cause of pain points and improve patients’ experience and outcomes. Through a deeper understanding of our customer’s wants and needs, the patient is at the heart...

Sepsis is one of the leading causes of intensive care unit (ICU) transfers and mortality in the inpatient setting due to delayed recognition and untimely management of sepsis symptoms on non-ICU medical-surgical floors. Educating nurses on units with the highest...

This session will describe development and implementation of a National Quality Professionals Orientation (QPO) for the Department of Veterans Affairs. The QPO was designed by the National Office of Quality Management (OQM) collaboratively with representatives from VA Hospitals and Veterans...

This session will discuss the impact of providing education to home healthcare staff through virtual huddles that are recurring, structured, and brief. Our home healthcare agency has utilized virtual education huddles to expand communication, drive patient safety, and facilitate survey...

Recent NAHQ research has revealed enlightening insights and trends in healthcare and in quality & safety — from the top objectives for healthcare leaders to perceptions of who is responsible for quality and eye-opening differences in how those in healthcare...

NAHQ is making a difference in advancing healthcare by advancing quality & safety. Hear from NAHQ volunteer and staff leadership about NAHQ’s success this past year, where we are headed as an organization and how together we will make an...

We’ve made progress on bringing quality from the basement to the boardroom, but there’s more work to be done. And as professionals in this space you need to be enabled with the skills to make the case for yourself and...