Harm from adverse events doesn’t stop at the patient and their family. The emotional and physical impact on professionals working in quality and safety is all too real, and too often overlooked. The result: NAHQ data reveals that 63% of quality & safety professionals are experiencing burn out. Organizations are beginning to recognize the importance of providing care for their quality & safety staff. By prioritizing the well-being of quality & safety professionals healthcare organizations can enhance employee satisfaction and retention safeguard against errors and promote a culture of continuous improvement in patient care. This session will outline potential sources of harm, including incident stress, emotional labor, abusive supervision and/or culture, and competing priorities. The organizational impact from safety events will also be examined. Leave this session with actions and tips to prevent harm and to care for yourself and your team.
Assistant Professor at San Diego State University School of Public Health
Assistant Professor - San Diego State University School of Public Health
Speaker Type: Virtual Live
Clinical Risk Management & Patient Safety Manager at Cambridge Health Alliance
Clinical Risk Management & Patient Safety Manager - Cambridge Health Alliance
Speaker Type: Virtual Live
Director, Service Excellence and Patient Experience at Middlesex Hospital
Director, Service Excellence and Patient Experience – Middlesex Hospital
Speaker Type: Moderator
