Tackling Hospital Throughput with Creation of an Interprofessional Discharge SWAT Team
Accounting to Accountability: Unlocking the Cost and Quality Equation in Healthcare
Since “To Err is Human” was released, the healthcare industry has been setting goals to improve quality and safety. And, while improvements have been made, we can do better. Goals without implementation plans = hopes and dreams. Hear from NAHQ’s Chief Executive Officer Stephanie Mercado, CAE, CPHQ, about plans and progress toward activating a coordinated, competent healthcare quality workforce, which is built on validated industry standards and research, and the premise of unleashing human potential to create sustainable systems. 
Building upon the previous session “The Quality Workforce: Building Sustainable Teams: Part 1”, this session will explore exactly HOW organizations are using the data to drive better plans for workforce development around quality and safety. Learn from four leading organizations that are hard wiring competency-based assessments and skilling solutions into their talent recruitment, retention, and development plans and how they are unleashing human potential to improve patient outcomes and overall quality and safety at their organization. Individual contributors will learn to consider how their skills fit into the larger team and leaders will learn how to put together a complex puzzle to help their team do their best work, sustainably.  
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