In today’s world audits are an unavoidable part of operating a healthcare agency. These audits come from all types of reviewers: the Federal Government, Medicare Administrative Contractors (MACs) and State Agencies. While audits are different from surveys, agencies can use...

As our healthcare system evolves so should the way we treat our patients and engage with physicians. We cannot move the needle in our value-based care performance without prioritizing patients in the strategies we develop. Our diverse patient panels require...

Recently implemented care transition program called ED Follow Up Program through the Social Work Department at Elmhurst Hospital targets patients who screen positive for social determinants of health and have frequent Emergency Department (ED) utilization rates. 90-day program provides social...

In 2022, we recognized the need to improve care for our patients suffering from heart failure (HF). At that time, our annual HF 30-day readmission rate was 21.56% and our 18-month HF mortality rate was 4.27%. In order to tackle...

When The Joint Commission first updated their Standards from the Sentinel Event Alert on Workplace Violence in 2018, our organization created an interdisciplinary team to address this topic using the FMEA tool. Our team of staff and leaders from inpatient...

The evolution of healthcare quality has brought us to the exciting place we stand today – where visionary leaders are making bold moves to advance quality & safety and improve healthcare. Where sustainable solutions have been developed, and we only...

Recent NAHQ research has revealed enlightening insights and trends in healthcare and in quality & safety — from the top objectives for healthcare leaders to perceptions of who is responsible for quality and eye-opening differences in how those in healthcare...

Join your colleagues and friends for a dueling piano lunch break experience like no other. We can’t wait for you to participate in this all-request, rock and roll virtual experience by the Flying Ivories! Sing along, dance and tap your...