Bonnie Gregson, RN, MSN, MBA, CPHQ

Bonnie Gregson, RN, MSN, MBA, CPHQ

Senior Clinical Operations Manager – Intermountain Health

Bonnie Gregson, RN, MSN, MBA, CPHQ – Quality Enterprise Senior Clinical Operations Manager in the Office of Patient Experience (OPE) with Intermountain Health. Leading a team of Quality Consultants throughout Intermountain Health, patients are always her top priority and the focus in decision-making when managing and collaborating on various projects. She focuses on quality improvement and patient safety in order to achieve optimal outcomes for patients and their families. Employed with Intermountain Health for almost 30 years, she has experience in direct patient care, pediatrics, patient safety, clinical risk, patient advocacy, infection prevention, and quality within the home care and hospital settings.

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A Quality Assurance and Performance Improvement (QAPI) program is a regulatory requirement, but more importantly, it is essential for safe patient care, quality outcomes and extraordinary patient experience. Intermountain Health (Intermountain) initially implemented a standardized system QAPI program in 2019...