Kelly Glass, MS

Kelly Glass, MS

Vice President of Enterprise Clinical Quality – Highmark

Kelly Glass is a dynamic healthcare executive with a passion for creating synergies across care delivery and financing to enable people to access high quality, safe, and affordable care. She currently serves as the Vice President of Enterprise Clinical Quality at Highmark Health, a $26 billion integrated health organization that employs more than 40,000 people.

In her current role, Kelly is accountable for establishing and executing the vision, strategy, governance structure, operating model, and measurement system to improve the health outcomes of all populations served by Highmark Health. She collaborates extensively with clinical and other executives on the design and implementation of innovative solutions to the most challenging issues facing health care organizations. This work draws on Kelly’s 20+ years of leadership experiences in building, optimizing, and transforming capabilities to support high quality, safe care in the payor and provider spaces.

Kelly continuously seeks opportunities to expand and diversify her experiences and the perspectives of the organization, and to develop others. She is a Fellow of The Advisory Board and a graduate of Leadership Pittsburgh’s Leadership Development Initiative. She sponsors Highmark Health’s relationship with the Institute for Healthcare Improvement and partners with other national quality improvement organizations to advance shared priorities.

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If you keep doing things the same way, you will keep getting the same results. The factors that influence how organizations and providers deliver healthcare are no exception to that rule. We are at a pivotal moment in healthcare where we need to rethink payment models and their alignment to quality efforts in order to create change. Payment models need to reward high quality care. Hear from Lisa Wagamon on how her organization has made strides in relating payment models to their quality efforts, some of the struggles they’ve experienced, how they’ve prevailed, how they measure their results and the plan to sustain their improvements.