Robin Betts, RN, CPHQ, MBA-HA

Robin Betts, RN, CPHQ, MBA-HA

Vice President of Safety, Quality and Regulatory Services – Kaiser Permanente Health Plan and Hospitals, Northern California

Robin Betts is a leader in clinical innovation and safety transformation. She has dedicated her professional life to patient safety, quality, and high reliability systems to elevate safety and quality in healthcare. She has had a distinguished 39-year health care career as a pediatric and NICU nurse, nursing informaticist and executive leader of quality, risk management and safety. As Vice President of Safety, Quality and Regulatory Services for Kaiser Permanente Northern California, Robin helps further advance Kaiser Permanente’s nation-leading excellence in quality and patient safety, mental health services and oversees health plan and hospital regulatory oversight and compliance. She sets the vision for patient safety and quality in pursuit of clinical quality excellence.



Speaker Details
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    Speaker Type: Virtual Live

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Event Type:
  • Featured Session
  • Virtual Live
September 11, 2023
NAHQ data shows that 41% of those responding to the NAHQ Professional Assessment do not consider themselves responsible for integrating ethical standards into healthcare quality practice. This statistic is unexpected considering professionals who work in quality and safety have a responsibility to report and share data, even if it does not reflect their organization’s best work. Furthermore, this statistic creates a barrier to create a psychological safe space to deliver quality care. Achieving zero errors is complex and the hierarchy in medicine makes it challenging to effectively speak up, even when it's the ethical thing to do. This session will focus on how to approach creating a psychologically safe organization that leads with ethical practices to deliver quality care. Takeaways will include strategies that you can immediately implement in your organization.