Leaders Know Quality Isn’t a Cost. It’s an Investment.

Healthcare quality professionals are uniquely suited to lead, using quality as the north star to advance an organization. They view quality as a business strategy and convince C-suite to prioritize and invest in quality so that their organizations can provide safer care at lower cost. This session will demonstrate how Robin Betts, Vice President at Kaiser Permanente, Northern California Region, aligned with her leader, Carrie Owen Plietz, President at Kaiser Permanente Northern California Region to prioritize quality and implement a quality initiative, NAHQ’s Workforce Accelerator. During this journey, Robin was able to redefine roles and responsibilities for her team, align the team around NAHQ’s ethical standards, and support her team in their professional development. Robin has data that illustrates the impact of the investment in Workforce Accelerator. This data supports the business case to continue the support and further invest as they deploy the professional development initiative throughout Kaiser Permanente Northern California Region. Hear from Carrie on how Robin framed the program, built the case for this investment and how Robin continued to engage her throughout the journey, so they were lock in step with the goals and she was prepared to support Robin through the investment. You’re guaranteed to leave with takeaways to align with your leader, build your own business case for quality and steps to manage the investment made.