This session will describe steps taken to promote staff-driven continuous improvement through a Kaizen Improvement Board mechanism to collect, implement, and track staff ideas. While this Rehab Services department had improvement initiatives underway across >35 teams and >700 staff, initiatives...
A quality improvement project was implemented to improve nursing workload and staffing in a rural primary care clinic. The Ambulatory Workload and Role Delineation (AWARD) Model was used to measure nursing work in relation to scope of practice, and types...
Healthcare Quality must be a top priority for our nation. The Quality Improvement Organization (QIO) Program, run by the Centers for Medicare and Medicaid Services (CMS), is one of the largest federal programs dedicated to improving health quality for Medicare...
We will show how a radio show format using the Microsoft Teams platform can be used to spread culture change. We will share the joy and sorrow of broadcast with our standard work and the challenges we had along the...
In 2024, TJC accreditation requirements will begin to require competency-based training and education of hospital staff on infection prevention and control processes. This session will focus on development and implementation of staff competencies in donning and doffing personal protective equipment....
The purpose of this presentation is to discuss efforts to reduce violence and seclusion rates on a psychiatric emergency services unit. Through the implementation of an evidence-based protocol that includes assessment of violence risk using a validated tool, identifying de-escalation...
This session will describe how a 2-hospital system reduced CAUTI to ZERO through forming an interdisciplinary committee. I will take the audience through DMAIC methodology and show them how to achieve something similar for themselves. The focus will be: ‘WHO’...
Our organization has developed a robust toolkit to create a benchmark of excellence for virtual care and to address the absence of best-practice guidelines for virtual care quality assurance. Our toolkit is composed of a provider chart review rubric, targeted...
NCQA’s Behavioral Health Quality Framework: A Roadmap for Using Measurement to Promote Joint Accountability and Whole-Person Care is a call to action. Carelon Behavioral Health is committed to delivering improved holistic health care to our membership. To support our organizational...