Moderator: Nidia Williams, PhD, MBB, CPHQ, FNAHQ

Nidia Williams, PhD, MBB, CPHQ, FNAHQ

Vice President, Quality and Safety – Lifespan

NAHQ President

Nidia S. Williams, PhD, is Vice President, Quality & Patient Safety for Lifespan in Providence, Rhode Island where she provides administrative oversight for care transformation and core quality/patient safety functions, including coordinating process and performance improvement initiatives for achieving clinical excellence and exceptional patient experience.   She received her Bachelor and Master’s degrees in Speech/Language Pathology from UMass/Amherst and completed post-graduate level studies in Behavioral Neurosciences at Boston University School of Medicine.  Additionally, she is a certified TapRooT® Instructor and participated as a Baldrige examiner in the Massachusetts MassExcellence program. Dr. Williams earned her Lean certification and Six Sigma Black Belt and Master Black Belt at the Executive Development Center at Bryant University in Rhode Island and received her PhD in Population Health at Northeastern University in Boston, MA.  She currently serves on the editorial board for the Journal of Healthcare Quality and was awarded fellowship in NAHQ in 2017.

 

 

Speaker Details
  • Speaker Type

    Speaker Type: Moderator, Virtual Live

Events of the Speaker
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Closing Remarks
September 13, 2023
Thank you for attending NAHQ Next 2023!
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Rebranding Quality
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September 11, 2023
Layers of standards and measures, mostly rooted in compliance, have mounted for decades -- all in the name of advancing quality and safety. The result is an overburdened workforce that is tired of checking boxes and jumping through hoops and whose been left to believe that quality ‘didn’t work’ or is a ‘waste of time’.   
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Ethical Leadership: Creating Psychological Safety at all Levels of the Organization
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September 11, 2023
NAHQ data shows that 41% of those responding to the NAHQ Professional Assessment do not consider themselves responsible for integrating ethical standards into healthcare quality practice. This statistic is unexpected considering professionals who work in quality and safety have a responsibility to report and share data, even if it does not reflect their organization’s best work. Furthermore, this statistic creates a barrier to create a psychological safe space to deliver quality care. Achieving zero errors is complex and the hierarchy in medicine makes it challenging to effectively speak up, even when it's the ethical thing to do. This session will focus on how to approach creating a psychologically safe organization that leads with ethical practices to deliver quality care. Takeaways will include strategies that you can immediately implement in your organization.
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Making the Transition to Digitally-Sourced Measures: Is It Finally Within Reach?
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September 11, 2023
Healthcare recognizes that digital transformation is essential to improving care, yet we struggle with prioritizing and implementing it in our organizations. We’ve spent years and billions of dollars and incentives from Medicare and Medicaid to create a digital foundation in healthcare delivery, but it is not optimized. Quality measures are highly reliant on administrative data creating a barrier to success. How do we transition to thinking about digital first to improve outcomes, decrease costs and improve patient experience? This session will discuss what is possible in the near-term and what role your organization can play to realize the vision of next generation measures leveraging digitally sourced data.
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NAHQ Update
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September 11, 2023
NAHQ is moving the needle on healthcare. Hear from NAHQ volunteer leadership about NAHQ’s success this past year, where we are headed as an organization and profession and how together we will make an even bigger impact.
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Work in Action: Rural Healthcare Defying the Odds
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September 12, 2023
Millions of Americans live in rural communities where their access to essential healthcare services is limited. And data shows that these rural populations have poorer health, creating an even larger need for the already limited services. Meanwhile, rural healthcare is under siege and many organizations are closing, creating an even larger challenge. This session will discuss how quality and safety leaders are rising to the occasion and stretching limited resources to drive outcomes to serve rural communities. As we all face resource shortages in today’s environment, this session will provide actionable takeaways regardless of your organization’s size and geographical location.
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Keys to Eliminating Errors: Focusing on Quality & Patient Safety to Reduce Harm
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Nearly 25% of patients experience adverse events. This statistic is disappointing, but despite decades of effort to change, not surprising. This statistic is a result of insufficient resources dedicated to quality and patient safety. We know that if we lead with quality, patient safety will improve. Therefore, we must invest in quality now; not retroactively after harm occurs. It must be a priority, looked at from a system wide level, recognized as a driver of excellence, and much more aspirational than checking a box. Hear from visionaries in the field that will discuss strategies for proactively reducing harm by focusing on quality and patient safety. This deep diving session will leave you with actionable takeaways on how to use quality as the key to eliminating harm.
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CMS Update: Implications and Opportunities for Healthcare Quality
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September 12, 2023
The Centers for Medicare & Medicaid Services (CMS) plays a vital role in strengthening and modernizing our nation’s healthcare system. Hear how plans are impacting quality and what you need to know to stay abreast upcoming changes. This session will take a deep dive into Medicare 5-star rating and discuss the many regulations that were put in place for the pandemic and now that those are rolling back, what impact it has on quality.
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Peer Review Best Practices: Getting the Most Out of Practitioner Review Activities
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September 12, 2023
The purpose of peer review is to improve quality and patient safety, so it is evident that when assessing how to make strides in quality, we also evaluate peer review. Two experts in quality will walk through a case study that examines how to determine the performance criteria, measures, benchmarks and data needed to support practitioner review activities. They’ll also discuss what to consider when organizing production, analysis and presentation of practitioner performance review data and reports. Leave this session with best practices, specific tools and soft skill advice for organizing practitioner performance review meetings and what works and why.
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Champion Mindset: Overcoming Adversity & Tenacity During Challenging Times
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September 13, 2023
Chaunté Lowe is the story of determination, perseverance, and strength. Not only is Lowe a mother of three, a wife, and a business owner; she is also a professional athlete, an American Record Holder, a 4-time Olympian, a 3-Time World Championship medalist, and 12 times US National Champion. Her story of resilience was truly put to the test when decided to train for the Tokyo 2021 Olympics while undergoing chemotherapy and a double mastectomy for breast cancer. This session will inspire you to leave NAHQ Next with a restored strength to continue on your own journey, personally and professionally.
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Leveraging Your Power and Influence to Advance Quality and Safety
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September 13, 2023
Hear from quality leaders that have been fire starters in their organizations to convince their leadership to lead with quality and safety. This panel of leaders will share stories on how they built and presented a case for quality and leveraged their influence and unique knowledge and skill sets to persuade leadership to invest in quality and safety. Attendees will walk away feeling inspired to elevate themselves and be armed with immediate tips and tricks to bring back to their organizations.
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Where Do We Go From Here? Board Members Discuss NAHQ’s Future Vision and Plans to Advance the Workforce and the Profession
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September 13, 2023
NAHQ leads the shift from quality as compliance to quality as a driver of excellence. Hear from NAHQ’s esteemed Board of Directors on how NAHQ is leading the way for the healthcare quality profession and professional. NAHQ continues to pave the road for leading with quality to make a difference in healthcare and this session will discuss our commitment and road map to do it. Takeaways will include how to engage yourself and your team in NAHQ’s vision for the future.
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