Quality leaders must make data-informed decisions on what quality improvement projects will be prioritized, many times these leaders are also tasked with selecting which individuals will participate in continuous improvement education and training. This session will include detailed methods for quality improvement leaders to assist in the prioritization and selection of both quality improvement projects as well as lean six sigma practitioner selection.
Tool: Pugh
Analysis: Pugh Concept Matrix
Problem: How to Prioritize and Select Quality Improvement ProjectsIdentification and Selection of Lean Six Sigma Practitioner Candidates
Tool Selection: The Pugh matrix allows for narrowing down a list of potential concepts to identify superior ranking selections. The tool can evaluate a range of inputs with analysis of datum, weighted on a scale of customers’ requirements. A benchmark of stakeholder requirements sets the standard to evaluate each input
Usage: Utilizing the voice of the customer, and best practice publications; critical success factors(CSF) were developed for both project selection and LSS Practitioner candidate selection. The CSF was weighted with an exponential scale to apply to all project/candidate inputs. Liker scale, distribution, ranking, and strategic planning lead to decision-making
Results: Improved Number of improvement Projects Completed, 87% initial project completion with success and project yield rate. Average Time to Complete Projects, reduced turnaround time for projects by 30%. Improved Success with LSS Practitioner Training outcomes, 90%. Success Rate for pass/fail on globally recognized certification testing
